Making a Complaint

    If you are unhappy with our service

    If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

    Quilter Financial Planning Complaints Department

    Riverside House

    The Waterfront

    Newcastle upon Tyne

    NE15 8NY


    Tel: 0191 241 0700

    You can find more information by visiting the Quilter Financial Planning Limited website.

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (

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    01628 566 446|01628 308 138

    Old Bray Financial

    Weir Bank

    Monkey Island Lane




    SL6 2ED


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