Making a Complaint

    If you are unhappy with our service

    If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

    Quilter Financial Planning Complaints Department

    Riverside House

    The Waterfront

    Newcastle upon Tyne

    NE15 8NY

    Email: qfpcomplaints@quilter.com

    Tel: 0191 241 0700

    You can find more information by visiting the Quilter Financial Planning Limited website. https://www.quilterfinancialplanning.co.uk

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

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    01628 566 446|01628 308 138

    Old Bray Financial

    Weir Bank

    Monkey Island Lane

    Bray-on-Thames

    Maidenhead

    Berkshire

    SL6 2ED

     

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